Thank you for shopping with Splendid K9 Academy.

We work hard to ensure your order is packed carefully and delivered as quickly as possible anywhere in South Africa.

 

Processing Your Order

 

Orders are processed during business hours:

Monday – Friday
08:00 – 17:00

Orders are typically dispatched within 1–3 business days, subject to stock availability.

Orders placed over weekends or public holidays will be processed on the next business day.

 

Delivery Timeframes

 

Estimated delivery times are:

• Major cities: 3–5 business days

• Regional areas: 3–7 business days

• Remote locations: Up to 10 business days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions or other circumstances beyond our control.

 

Shipping Costs

 

Shipping costs are calculated automatically at checkout based on your delivery address and the size of your order.

Any free shipping promotions will be clearly displayed on our website.

 

Tracking Your Order

 

Once your order has been dispatched, you will receive an email containing your tracking information so you can follow your parcel's journey.

 

Delivery Information

 

Please ensure that your delivery details are accurate when placing your order.

Splendid K9 Academy cannot be held responsible for delays or additional courier charges resulting from incorrect or incomplete delivery information provided during checkout.

 

Damaged or Missing Orders

 

If your order arrives damaged, incomplete or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• A brief description of the issue

• Photographs of the parcel and products (where applicable)

 

Questions?

 

If you have any questions about your delivery, we're here to help.

Email: hello@splendidk9.co.za

Thank you for choosing Splendid K9 Academy. We appreciate your trust and look forward to helping you and your dog succeed